Frequently Asked Questions

Everything you need to know about shopping with Tanchui.

What are your shipping rates and delivery times?

We offer standard shipping on all orders. Domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I track my order once it has been shipped?

Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our returns portal to start a request.

Which payment methods do you accept?

Tanchui accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all products come with a standard one-year manufacturer's warranty against defects in materials or workmanship to ensure the highest quality standards.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.